Marquise Rectangular Chandelier 54"

1. Shipping Destinations

Valivelle provides complimentary standard shipping to eligible delivery addresses within the continental United States.

Free shipping does not apply to Alaska, Hawaii, U.S. territories, or international destinations.

International shipping may be available for selected destinations. Before placing an international order, please contact support@valivelle.com to confirm shipping availability, freight options, estimated delivery time, and applicable shipping charges.

2. Order Processing Time

Orders are processed within 3–7 business days after the order is confirmed.

Processing time includes order review, preparation, quality inspection, packaging, and handoff to the shipping carrier. Business days exclude weekends and public holidays.

3. Transit Time and Delivery Estimates

After dispatch, estimated transit time is 10–15 business days.

The estimated total delivery timeframe is 13–22 business days, including both order processing and carrier transit.

Delivery estimates are provided for planning purposes and may vary depending on the shipping address, order size, product availability, carrier capacity, weather conditions, customs processing, and other circumstances outside Valivelle’s control.

4. Shipping Methods

Orders may be shipped by one of the following methods:

• Air freight through UPS or FedEx
• Sea freight through XPO

The shipping method is selected based on the product’s dimensions, weight, fragility, delivery destination, and available logistics service.

5. Customs Duties for International Orders

For approved international shipments, Valivelle covers applicable customs duties.

International customers should contact support@valivelle.com before placing an order so that shipping availability and freight arrangements can be confirmed in advance.

6. Shipping Delays

If Valivelle is unable to dispatch an order within the stated processing timeframe, we will contact the customer with an updated estimated shipping date.

The customer may choose to accept the revised shipping date or cancel the unshipped order for a full refund. A cancellation fee will not apply when Valivelle is unable to dispatch the order within the stated timeframe.

7. Order Cancellation

Orders may be cancelled free of charge within 24 hours of purchase.

Cancellation requests submitted more than 24 hours after purchase, but before the order has been dispatched, are subject to a cancellation fee equal to 5% of the order total.

Once an order has been dispatched, it cannot be cancelled. Eligible items may be returned after delivery in accordance with our Return & Refund Policy.

8. Contact Us

For shipping questions, international delivery inquiries, or cancellation requests, please contact:

Address: 202 N Cedar Ave, Suite #103, Owatonna, MN 55060, USA
Email: support@valivelle.com
Phone: +1 479-453-5111
Business Hours: 8:00 AM to 6:00 PM (Central Time)

1. Return Window

Customers may request a return within 30 calendar days of receiving their order.

Return requests submitted after the 30-day return window are not eligible for return under this policy.

2. Return Eligibility

To be eligible for return, lighting fixtures must meet all of the following conditions:

• The fixture must be uninstalled.
• The fixture must be returned in its original packaging.
• The item must be returned with all original components, accessories, and protective materials.

Customized, made-to-order, or specially configured items are not eligible for return.

3. How to Start a Return

To request a return, please email support@valivelle.com with:

• Your order number
• The name of the item you wish to return
• The reason for your return request
• Photos of the item and its original packaging, if requested by our support team

Please do not send an item back before contacting us. Valivelle will provide return instructions and the return address after the return request is reviewed.

4. Return Shipping Costs

If a return is requested for personal reasons, including a change of mind, the customer is responsible for all return shipping costs.

If a return is approved because the item arrived damaged, Valivelle will cover the applicable return shipping cost and provide return instructions.

5. Inspecting Your Order

Customers are responsible for inspecting their order within 7 calendar days of delivery.

Please check the fixture, all included components, and the exterior and interior packaging as soon as possible after delivery.

6. Damaged Item Claims

If an item arrives damaged, customers must contact Valivelle within 10 calendar days of delivery.

Please email support@valivelle.com with:

• Your order number
• A description of the damage
• Clear photos or videos of the damaged item
• Clear photos of the original shipping box and packaging

Submitting the requested information promptly helps us review the claim and provide the appropriate resolution.

7. Refund Processing

Once an approved return is received and inspected, the refund will be issued to the original payment method within 7 days.

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

8. Orders That Cannot Be Cancelled

Orders that have already been dispatched cannot be cancelled. Customers may instead submit a return request after delivery if the item meets the conditions in this policy.

9. Contact Us

For return requests, damage claims, or refund questions, please contact:

Email: support@valivelle.com

This policy does not affect any consumer rights that cannot be excluded under applicable law.

Address: 202 N Cedar Ave, Suite #103, Owatonna, MN 55060, USA
Email: support@valivelle.com
Phone: +1 479-453-5111
Business Hours: 8:00 AM to 6:00 PM (Central Time)