Privacy Policy

Last Updated: July 21, 2026

Valivelle (“Valivelle,” “we,” “us,” or “our”) operates valivelle.com (the “Site”). We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, place an order, contact us, or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with Valivelle, we may collect the following categories of personal information:

• Contact information, such as your name, shipping address, billing address, email address, and phone number.

• Order and transaction information, such as items purchased, order history, payment status, delivery details, return requests, and warranty claims.

• Payment information, which is processed by our secure payment providers. Valivelle does not intentionally retain complete payment-card numbers in its ordinary business systems.

• Account and communication information, such as information you provide when creating an account, subscribing to marketing messages, submitting a review, or contacting customer service.

• Device and browsing information, such as IP address, browser type, device information, pages viewed, interactions with our Site, and approximate location derived from your IP address.

• Cookie and similar technology information, which may be collected through cookies, pixels, tags, and similar technologies used to operate, secure, analyze, and improve the Site.

2. How We Collect Information

We collect personal information:

• Directly from you when you place an order, contact us, subscribe to updates, submit a return or warranty request, or otherwise provide information to us.

• Automatically when you browse or interact with our Site through cookies and similar technologies.

• From service providers that help us process payments, fulfill orders, deliver products, prevent fraud, operate our online store, or provide customer support.

• From marketing, analytics, and advertising partners where permitted by applicable law and based on your privacy choices.

3. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfill your orders.

• Arrange shipment, delivery, returns, refunds, warranty service, and customer support.

• Communicate with you about your order, account, delivery status, policies, or service requests.

• Improve our products, website, customer experience, and business operations.

• Send promotional emails or other marketing communications when you have opted in or where otherwise permitted by law. You may unsubscribe at any time.

• Detect, investigate, and prevent fraud, abuse, security incidents, or other unlawful activity.

• Comply with legal obligations, enforce our policies, and protect the rights, safety, and property of Valivelle, our customers, and others.

Where required by applicable law, we rely on your consent, the need to perform a contract with you, our legitimate business interests, or legal obligations as the basis for processing personal information.

4. How We Share Information

We may share personal information with trusted third parties only as necessary to operate our business and provide our services, including:

• E-commerce platform providers, including Shopify, which helps power our online store.

• Payment processors that securely process transactions.

• Shipping and fulfillment partners, including carriers such as UPS, FedEx, and XPO when applicable.

• Customer service, technology, analytics, marketing, and advertising providers that help us operate and improve the Site.

• Professional advisers, such as legal, accounting, insurance, or financial advisers.

• Government authorities or other parties when required by law, legal process, fraud prevention, or protection of our rights and safety.

• Business successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We do not sell personal information for monetary consideration. However, the use of certain advertising or analytics technologies may be considered “sharing” or processing for targeted advertising under certain privacy laws. You may manage these choices through our cookie tools, where available, or our Data Sharing Opt-Out page.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep the Site functioning properly.

• Remember your preferences and shopping-cart activity.

• Understand how visitors use the Site.

• Improve Site performance, security, and customer experience.

• Measure marketing effectiveness and, where permitted, deliver more relevant advertising.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site, including checkout, account access, or shopping-cart features.

6. Marketing Communications

If you subscribe to marketing communications, we may send you news, product updates, promotions, or other information about Valivelle.

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us at support@valivelle.com. Even if you opt out of marketing messages, we may still send you non-promotional communications relating to your orders, returns, warranty requests, account, or customer service inquiries.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, meet legal and accounting obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

The retention period may vary depending on the type of information and the reason it was collected.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission, storage system, or security measure can be guaranteed to be completely secure. Please use caution when transmitting information online.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request a copy of certain personal information in a portable format.

• Opt out of certain uses of personal information for targeted advertising or data sharing, where applicable.

• Withdraw consent where processing is based on consent.

To make a privacy request, please email support@valivelle.com with the subject line “Privacy Request.” We may need to verify your identity before processing your request. You may also authorize an agent to submit a request on your behalf where permitted by law.

10. International Data Transfers

Valivelle is based in the United States. If you access the Site or place an order from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. These countries may have privacy laws that differ from those in your country of residence.

11. Children’s Privacy

Our Site and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Services and Links

The Site may contain links to third-party websites or services. Valivelle is not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.

Our store is powered by Shopify. For information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Valivelle
202 N Cedar Ave, Suite #103
Owatonna, MN 55060, USA

Email: support@valivelle.com
Phone: +1 479-453-5111
Business Hours: 8:00 AM–6:00 PM Central Time