Valivelle 2-Year Warranty Policy

At Valivelle, we stand behind the quality of our lighting fixtures. Every eligible fixture is covered by our 2-Year Warranty from the date of delivery.

What This Warranty Covers

This warranty covers manufacturing defects in the lighting fixture’s materials or workmanship under normal intended use.

The warranty applies to the fixture itself, including eligible components that require repair or replacement during the warranty period.

What Is Not Covered

Light bulbs are not covered by this warranty.

Warranty Support

If your fixture develops a covered issue within two years of delivery, Valivelle will provide warranty support at no additional charge. Depending on the issue, we may arrange a repair solution or provide the necessary replacement part(s).

How to Request Warranty Service

Please email support@valivelle.com with your order number, a brief description of the issue, and clear photos or videos showing the concern.

Our support team will review the information and advise you on the next steps.

Damage on Arrival

If your order arrives damaged, please follow the instructions in our Return & Refund Policy. Customers should inspect their order within 7 calendar days of delivery and contact us about damage within 10 calendar days.

This warranty does not affect any consumer rights that cannot be excluded under applicable law.