Shipping & Delivery Policy

1. Shipping Destinations

Valivelle provides complimentary standard shipping to eligible delivery addresses within the continental United States.

Free shipping does not apply to Alaska, Hawaii, U.S. territories, or international destinations.

International shipping may be available for selected destinations. Before placing an international order, please contact support@valivelle.com to confirm shipping availability, freight options, estimated delivery time, and applicable shipping charges.

2. Order Processing Time

Orders are processed within 3–7 business days after the order is confirmed.

Processing time includes order review, preparation, quality inspection, packaging, and handoff to the shipping carrier. Business days exclude weekends and public holidays.

3. Transit Time and Delivery Estimates

After dispatch, estimated transit time is 10–15 business days.

The estimated total delivery timeframe is 13–22 business days, including both order processing and carrier transit.

Delivery estimates are provided for planning purposes and may vary depending on the shipping address, order size, product availability, carrier capacity, weather conditions, customs processing, and other circumstances outside Valivelle’s control.

4. Shipping Methods

Orders may be shipped by one of the following methods:

• Air freight through UPS or FedEx

• Sea freight through XPO

The shipping method is selected based on the product’s dimensions, weight, fragility, delivery destination, and available logistics service.

5. Customs Duties for International Orders

For approved international shipments, Valivelle covers applicable customs duties.

International customers should contact support@valivelle.com before placing an order so that shipping availability and freight arrangements can be confirmed in advance.

6. Shipping Delays

If Valivelle is unable to dispatch an order within the stated processing timeframe, we will contact the customer with an updated estimated shipping date.

The customer may choose to accept the revised shipping date or cancel the unshipped order for a full refund. A cancellation fee will not apply when Valivelle is unable to dispatch the order within the stated timeframe.

7. Order Cancellation

Orders may be cancelled free of charge within 24 hours of purchase.

Cancellation requests submitted more than 24 hours after purchase, but before the order has been dispatched, are subject to a cancellation fee equal to 5% of the order total.

Once an order has been dispatched, it cannot be cancelled. Eligible items may be returned after delivery in accordance with our Return & Refund Policy.

8. Contact Us

For shipping questions, international delivery inquiries, or cancellation requests, please contact:

Address: 202 N Cedar Ave, Suite #103, Owatonna, MN 55060, USA
Email: support@valivelle.com
Phone: +1 479-453-5111
Business Hours: 8:00 AM to 6:00 PM (Central Time)