Refund policy

Return & Refund Policy

1. Return Window

Customers may request a return within 30 calendar days of receiving their order.

Return requests submitted after the 30-day return window are not eligible for return under this policy.

2. Return Eligibility

To be eligible for return, lighting fixtures must meet all of the following conditions:

  • The fixture must be uninstalled.

  • The fixture must be returned in its original packaging.

  • The item must be returned with all original components, accessories, and protective materials.

Customized, made-to-order, or specially configured items are not eligible for return.

3. How to Start a Return

To request a return, please email support@valivelle.com with:

  • Your order number

  • The name of the item you wish to return

  • The reason for your return request

  • Photos of the item and its original packaging, if requested by our support team

Please do not send an item back before contacting us. Valivelle will provide return instructions and the return address after the return request is reviewed.

4. Return Shipping Costs

If a return is requested for personal reasons, including a change of mind, the customer is responsible for all return shipping costs.

If a return is approved because the item arrived damaged, Valivelle will cover the applicable return shipping cost and provide return instructions.

5. Inspecting Your Order

Customers are responsible for inspecting their order within 7 calendar days of delivery.

Please check the fixture, all included components, and the exterior and interior packaging as soon as possible after delivery.

6. Damaged Item Claims

If an item arrives damaged, customers must contact Valivelle within 10 calendar days of delivery.

Please email support@valivelle.com with:

  • Your order number

  • A description of the damage

  • Clear photos or videos of the damaged item

  • Clear photos of the original shipping box and packaging

Submitting the requested information promptly helps us review the claim and provide the appropriate resolution.

7. Refund Processing

Once an approved return is received and inspected, the refund will be issued to the original payment method within 7 days.

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

8. Orders That Cannot Be Cancelled

Orders that have already been dispatched cannot be cancelled. Customers may instead submit a return request after delivery if the item meets the conditions in this policy.

9. Contact Us

For return requests, damage claims, or refund questions, please contact:

Email: support@valivelle.com

This policy does not affect any consumer rights that cannot be excluded under applicable law.

Address: 202 N Cedar Ave, Suite #103, Owatonna, MN 55060, USA
Email: support@valivelle.com
Phone: +1 479-453-5111
Business Hours: 8:00 AM to 6:00 PM (Central Time)