Valivelle provides free standard shipping to eligible delivery addresses in all 50 U.S. states, including Alaska and Hawaii. Free shipping does not apply to U.S. territories or international destinations. International shipping may be available for selected destinations; please contact support@valivelle.com before ordering to confirm availability and shipping charges.
Yes. Free standard shipping is available to eligible delivery addresses in all 50 U.S. states, including Alaska and Hawaii. U.S. territories and international destinations are excluded.
Please allow 3–7 business days for order processing. This includes order review, preparation, quality inspection, packaging, and carrier handoff.
Once your approved return is received and inspected, refunds are issued to the original payment method within 7 days.
Depending on the size, weight, and destination of your order, shipments may be handled by UPS, FedEx, or XPO.
Yes, shipping may be available to selected international destinations. Please email support@valivelle.com before placing an order so we can confirm shipping availability, delivery estimates, and freight charges.
After dispatch, estimated transit time is 10–15 business days. The estimated total delivery timeframe is 13–22 business days, including processing and transit time.
Orders may be cancelled free of charge within 24 hours of purchase. Cancellation requests made after 24 hours but before dispatch are subject to a 5% cancellation fee. Orders cannot be cancelled after dispatch, but eligible items may be returned after delivery.
You may request a return within 30 calendar days of receiving your order. Fixtures must be uninstalled and returned in their original packaging.
No. Customized or made-to-order items are not eligible for return.
The 2-year warranty begins on the date your order is delivered.
No. Light bulbs are not covered by the Valivelle warranty.
Yes. If a covered component requires replacement, please contact support@valivelle.com. Our team will review your request and advise on the next steps.
Please include your order number, a description of the issue, and clear photos or videos of the fixture.
Please inspect your order within 7 calendar days of delivery. If your item is damaged, contact us within 10 calendar days at support@valivelle.com with photos or videos of the item and packaging.
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